Refund policy

Refund & Return Policy

At BRIGHT FAYA TRADING LLC FZC, customer satisfaction is our priority.

Returns

• Accepted within 7–14 days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase required

Non-Returnable Items

• Opened perfumes & beauty products (hygiene reasons)
• Sale/clearance items

Refunds

• Processed after inspection
• Returned to original payment method within 5–10 business days
• Shipping fees are non-refundable

Damaged or Wrong Items

• Report within 48 hours with photos
• Eligible for replacement or full refund

Return Shipping

• Paid by customer unless item is defective or incorrect

Contact
Email: Brightfayatrading@gmail.com
Phone/WhatsApp: +971-586921382